FAQ
FAQ
PRODUCTS
PRODUCTS
Are your products natural?
Are your products natural?
Yes. Our products are formulated with ingredients derived from nature, such as plant extracts, botanical oils and minerals, without synthetic additives, harsh chemicals, or artificial fragrances. We strive to produce gentle, skin-friendly formulations that harness the power of nature to nourish, hydrate, and protect the skin.
Where are your products made?
Where are your products made?
Ingredients are sourced in Australia and products proudly manufactured in Australia as well ensuring premium quality and purity.
What skin types are your products best for?
What skin types are your products best for?
Our skincare products are carefully formulated to be suitable for all skin types, including dry, oily and sensitive skin. If concerned we recommend testing on a small area of skin beforehand and if irritation occurs, to discontinue use.
Are your products vegan? Are they tested on animals?
Are your products vegan? Are they tested on animals?
All our products are vegan, formulated without any animal-derived ingredients or by-products. Our products are not tested on animals.
Do your products expire?
Do your products expire?
We recommend products be used within 6-12 months of opening and preferably stored at a temperature of less than 30 degrees celcius.
Where are your products sold?
Where are your products sold?
Currently FELLER SKIN products are only sold on our website at www.fellerskin.com
SHIPPING
Where does FELLER ship from?
Where does FELLER ship from?
We ship all our orders from Sydney, Australia.
What is the charge for shipping?
What is the charge for shipping?
For Australia, orders over $70 are free, otherwise a flat rate of $10 postage applies. For express shipping we charge a flat rate of $15. For International orders, shipping rates and options are calculated at checkout.
When will my order be shipped?
When will my order be shipped?
Once your order has been placed we require 1-2 business days to ship your order. We use Australia Post and tracking details are provided for all our orders.
Can I edit or cancel my order?
Can I edit or cancel my order?
Once your order is placed, please contact us ASAP at info@fellerskin.com with your request.
Require more information about shipping?
Require more information about shipping?
Please contact us at info@fellerskin
RETURNS
What is your return policy?
What is your return policy?
You can return products for refund or exchange within 21 days of receiving your products. Return shipping costs are covered by the customer and initial shipping costs are not refunded.
How to organise a return or exchange?
How to organise a return or exchange?
Please get in touch at info@fellerskin.com with your name and order number and we'll get things organised.
What happens if I receive the wrong products?
What happens if I receive the wrong products?
Please get in touch at info@fellerskin.com and we'll have this corrected for you.
What happens if I receive damaged products?
What happens if I receive damaged products?
Please get in touch at info@fellerskin.com and let us know the issue. We'll get a replacement organised for you right away!
PAYMENT
When will I get charged?
When will I get charged?
As soon as your order is placed and processed.
What options for payment do you offer?
What options for payment do you offer?
We accept all major credit cards, debit cards, PayPal, Apple Pay, Google Pay and Shop Pay.
COMPANY INFORMATION
Where is FELLER SKIN based?
Where is FELLER SKIN based?
We are based in Sydney, Australia and ship from Alexandria 2015.
Is there a FELLER SKIN Store?
Is there a FELLER SKIN Store?
Currently we are only online with a retail space in the pipeline.